Linux Server Management/Administration

Linux Server Management

With nearly every sort of technology, having reliable performance requires a mix of proactive maintenance, careful monitoring and technical skill. When it comes to Linux servers, the situation is no different: simply put, the only certain way of maintaining uptime, preserving system security and ensuring service availability is to utilize a server management solution.

Our Linux remote server management plans represent excellent value, providing the exact type of intensive, effective system administration and server management packages that ensure secure and reliable server operation. Each of our remote server management plans offers mid-level system administration services [anchor to core server management features], system and daemon monitoring, pro-active updates, regular security penetration audits, and a range of other items. Core server management features, included with our plans, are as follows:

Monthly Features

Pro-active software upgrades, kernel updates, and control panel upgrades
24/7/365 service/daemon monitoring (faults detected in under three minutes)
24/7/365 trouble ticket support (six hours included in plan; additional hours can be purchased)
Ten hours per month of server administration services (four hours automatically allocated to monitoring and security*)
Two hour resolution time for critical support tickets (three to twenty-four hours for non-critical tickets)

Supported Platforms

Moreover, setting us apart from many server management firms is our flexible approach to supported platforms. We regularly provide server management for the following platforms:

Redhat
CentOS
Fedora
Ubuntu
FreeBSD
Other platforms are often possible; please contact us for more information.

Supported Appliance Software

We also apply our skills across a wide range of appliance/control panel configurations, including:

cPanel/WHM
Ensim
Plesk
Direct Admin
ISPConfig
Servers without control panels

Also included, at no additional fee, is extensive security hardening, designed to ensure your server is safe and secure from day one. All of this is offered by our highly-skilled, devoted staff, who are commited to consistently providing only the absolute highest level of quality in server management.?

Proactive security-related services are as follows:

Kernel Upgrade
Firewall monitoring and rule configuration (including installation and configuration of host firewall: Shorewall or your choice of firewall)
Daily server log audits
Installation of software upgrades recommended by OS vendor
File System Integrity Checking (Samhain Installation and configuration)
Rootkit/Exploit scanner reports sent daily (Rootkit Hunter)

Host Security

This is backed by comprehensive security hardening, which includes:

Deployment strategy planing and discussion using IM, e-mail (ticketing system), or telephone
Initial configuration/runs of all above-mentioned security-related services
Host vulnerability auditing
Removal of insecure packages and unnecessary software
Kernel patches of security risks/exploits
Host.conf & sysctl hardening
Securing mount points (/tmp, /var/tmp, /dev/shm, ...)
Compiler and network application limiting
SSH daemon hardening
Services hardening
Brute Force Protection (OSSEC)
Active response configuration for common attacks
Installation of system resource reports (cacti)
System / hardware optimization audit and recommendation
Mod_security installation and configuration
Setup of mod_secoreboard for live apache traffic monitoring
PHP Hardening (Disabling of dangerous PHP functions)
Logwatch and logrotate configuration
Name Server configuration check